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robots

 Robotic staff is tainting customer satisfaction

The report identifies the effects of not being able to think creatively and reveals that 46 percent of people have experienced impatient customer service. Other poor staff behaviours found include unhelpfulness (45 percent), poor communication (38 percent), or rudeness (37 percent).  

Contributor: Kate Walker Miles | Published: 6 November 2019

Ethnicity biggest limiting factor for job seekers

More than nine in ten (91 percent) professionals with black heritage and 81 percent with Asian heritage believe their chances of selection for a job have been reduced because of their ethnicity. This is compared to only 18 percent of those with white British heritage.

Contributor: Yvonne Smyth | Published: 3 November 2019

netflix

What really drives Gen Z?

“It’s no longer about just getting a paycheck,” said CEO Jennifer Openshaw. “Gen Z is hungry for purpose in the work – the sense that they are having a larger impact on the world -- even if they’re employed by someone else”.

Contributor: Jennifer Openshaw | Published: 2 November 2019

july

Most people know nothing about the Modern Slavery Act

The flagship Modern Slavery Act 2015 legislation was introduced to mandate businesses to disclose details of their supply chain practices as well as their commitments to end modern slavery. Wax Digital recently surveyed over 500 respondents to assess awareness and understanding of modern slavery.

Contributor: Paul Ellis | Published: 31 October 2019

disabilities

Workplace adjustments falling short for disabled workers 

Based on the views of over 1,200 respondents, The Great Big Workplace Adjustments Survey provides a detailed and up-to-date picture of what is and isn’t working when it comes to making and managing adjustments; how effective adjustments are, and how far everyone who needs adjustments has them in place.

Contributor: Diane Lightfoot | Published: 30 October 2019

digital

UK employees want a legal requirement to protect workforce from bots

When asked whether they’d use augmented reality (AR) or virtual reality (VR) for job training, more than half (53 percent) of employees said they would be willing to do so. This finding is significantly higher than those who would be open to being trained by an AI-powered robot

Contributor: Unknown | Published: 29 October 2019

Performance Management: modernisation still an aspiration versus reality for HRs

The report’s findings also revealed an undeniable disparity between what managers consider to be a performance ‘check-in’ versus what constitutes one in the minds of employees. Almost a third (31 percent) of employees said they only have a performance conversation ‘once a year’

Contributor: Stuart Hearn | Published: 28 October 2019

2019

Economic uncertainty the biggest challenge for SMEs

SMEs require strong leadership to navigate this period of change in the next two years, but a significant proportion believe that strong leadership is currently lacking within their organisation. According to new research from Robert Half UK.1

Contributor: Matt Weston | Published: 27 October 2019

concerns

One-in-five engineers have lost a colleague to suicide

The report makes recommendations for the sector, including increased parity between the importance physical safety and good mental health, modelling flexible working at senior level and highlighting the ‘toxic’ in toxic masculinity. 

Contributor: Simon Blake | Published: 25 October 2019

mental

This Can Happen breaks new ground in workplace mental health

The expert speakers will empower the delegations to return to their companies with new and innovative ideas for spotting the warning signs and supporting those with mental health issues with practical and manageable tools and strategies. 

Contributor: Natalie Stone | Published: 23 October 2019