When a talented employee has dedicated several years to your organisation, their decision to take some time off may come as a surprise. And no, we’re not just talking about a week-long vacation. More and more employees are seeking extended ... View Article
Article by 3 December 2021
It's time that employers acted to ensure that the 20% of their staff that are affected by disability, are given the tools and facilities to thrive at work.
Article by 2 December 2021
There has been an increased sense of recognition within the corporate leadership that the days of ‘Business as Usual’ are over in the Digital Age that is being shaped by the consequences of the COVID-19 pandemic. It is already manifesting in corporate decision-making in a number of ways, e.g., amplified focus on optimizing ‘core’ headcount, reformation of organizational structures/hierarchies, gravitation towards reducing office space, scrambling for increasing online presence, formulating hybrid working mechanisms, revising and reinforcement of risk management plans, greater sensitivity to health and wellbeing issues, etc.
Article by 1 December 2021
It is also reasonable to ask why all businesses should care. And if the fact that sustainability is vital for the planet is not reason enough, here is another incentive: how about staying in business? I am not being melodramatic. This is fact. The UK has already signed up to Net Zero by 2050 and, legally, every business must do the same.
Article by 1 December 2021
The impact of the pandemic on the economy is still being felt and understood. Despite positive recent signs in the UK employment market, there remains high levels of pessimism and uncertainty over jobs. An estimated one million workers remained on furlough at the end of the Government’s furlough scheme on 30th September 2021, whilst a recent report by Renovo suggested that seven in ten employers expect to make redundancies in the next year.
Article by 30 November 2021
It's Anti-Bullying Week, a national awareness event that encourages consideration into how bullying should be approached and tackled.
Article by 22 November 2021
It’s no surprise that many people clung onto their jobs so tightly during the Covid-19 pandemic. Anyone that could continue by working from home did so and protected their position. Many people that had been thinking about new opportunities just paused their search, because the middle of a pandemic lockdown is not an easy time to go looking for a job.
Article by 19 November 2021
’Good’ conflict unlocks a reserve of engagement, diversity, creativity and productivity in an organisation. Removing the niggles and giving people the confidence to be themselves, all of themselves, knowing they can trust their manager and colleagues to ‘get them’.
Article by 18 November 2021
When the historians of the future begin authoring their books on the Covid-19 era, 2021 alone will merit entire volumes. A year that began with brutal lockdowns and ended with some semblance of normality has left a different world in its wake. Among the more drastic changes has been the way we view work and think about the finances our occupations yield. In this piece, we reflect on what these changes have meant, from social connections to the impact of the climate crisis, to the need to engage in difficult conversations around finances and consider how our collective experience of 2021 will inform and influence 2022.
Article by 11 November 2021
The pandemic has ushered in a new era of ‘The Great Resignation’ (or “The Big Quit”) where employees are reassessing the impact of their jobs on work/life balance, mental health and overall life goal fulfilment. Nowhere has this phenomenon hit harder than in customer service and contact centres where it threatens to derail the best laid recruitment and retention plans. Ross Daniels at Calabrio discusses the findings from a recent report on "The Heath of the Contact Centre 2021".
Article by 9 November 2021