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Providing an equal platform to disabled employees

It's time that employers acted to ensure that the 20% of their staff that are affected by disability, are given the tools and facilities to thrive at work.

Article by Kate Palmer, HR Advice & Consultancy Director 2 December 2021


Regaining Your Sense of Purpose in a POST-COVID World

There has been an increased sense of recognition within the corporate leadership that the days of ‘Business as Usual’ are over in the Digital Age that is being shaped by the consequences of the COVID-19 pandemic. It is already manifesting in corporate decision-making in a number of ways, e.g., amplified focus on optimizing ‘core’ headcount, reformation of organizational structures/hierarchies, gravitation towards reducing office space, scrambling for increasing online presence, formulating hybrid working mechanisms, revising and reinforcement of risk management plans, greater sensitivity to health and wellbeing issues, etc.

Article by 1 December 2021


­­Redundancy: A Guide for Employers

The impact of the pandemic on the economy is still being felt and understood. Despite positive recent signs in the UK employment market, there remains high levels of pessimism and uncertainty over jobs. An estimated one million workers remained on furlough at the end of the Government’s furlough scheme on 30th September 2021, whilst a recent report by Renovo suggested that seven in ten employers expect to make redundancies in the next year.

Article by Patrick Byrne 30 November 2021


Could the Great Resignation become the Great Retention?

It’s no surprise that many people clung onto their jobs so tightly during the Covid-19 pandemic. Anyone that could continue by working from home did so and protected their position. Many people that had been thinking about new opportunities just paused their search, because the middle of a pandemic lockdown is not an easy time to go looking for a job.

Article by 19 November 2021


Is your organisational culture ‘too nice’?

’Good’ conflict unlocks a reserve of engagement, diversity, creativity and productivity in an organisation. Removing the niggles and giving people the confidence to be themselves, all of themselves, knowing they can trust their manager and colleagues to ‘get them’.

Article by Arran Heal 18 November 2021


A year like no other: The big industry changes in 2021

When the historians of the future begin authoring their books on the Covid-19 era, 2021 alone will merit entire volumes. A year that began with brutal lockdowns and ended with some semblance of normality has left a different world in its wake. Among the more drastic changes has been the way we view work and think about the finances our occupations yield. In this piece, we reflect on what these changes have meant, from social connections to the impact of the climate crisis, to the need to engage in difficult conversations around finances and consider how our collective experience of 2021 will inform and influence 2022.

Article by Lynn Smith 11 November 2021


How to survive the great resignation in customer service

The pandemic has ushered in a new era of ‘The Great Resignation’ (or “The Big Quit”) where employees are reassessing the impact of their jobs on work/life balance, mental health and overall life goal fulfilment. Nowhere has this phenomenon hit harder than in customer service and contact centres where it threatens to derail the best laid recruitment and retention plans. Ross Daniels at Calabrio discusses the findings from a recent report on "The Heath of the Contact Centre 2021".

Article by Ross Daniels at Calabrio 9 November 2021