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What does 2023 have in store for retail?

Fourth’s latest data shows that these turbulent few years are having a lasting impact on the mindsets and priorities of employees, as well as retail leaders looking to plan for the year ahead.

Contributor: Sebastien Sepierre, MD EMEA Fourth | Published: 22 December 2022

Spike in retail hiring ahead of festive season

Less than half (48%) of shoppers surveyed felt that there is the right amount of shop floor staff available. And it is not just customers who are feeling the impact of understaffing. 

Contributor: Sebastien Sepierre, MD EMEA - Fourth | Published: 14 November 2022

Concern in retail increases as consumer confidence dips

Ahead of the festive season, consumers are favouring a blended retail experience that combines the ease of online shopping with the convenience of collecting their goods in-store, driving customers back to the high street where they’re likely to spend more when picking up purchases. 

Contributor: Sebastien Sepierre, MD EMEA - Fourth | Published: 5 October 2022

Salaries set to rise in retail

New research also shows retail employees are feeling the rising cost of living, with almost two-thirds (62%) saying they would make use of being able to access their wages as they earn them rather than waiting for payday (also known as earned wage access), if the option was available to them.

Contributor: Sebastien Sepierre, MD EMEA - Fourth | Published: 5 June 2022

Skills shortage is becoming extremely concerning

Almost all (94%) retailers are ‘worried’ about talent shortages in the retail industry, with four in 10 (40%) ‘extremely worried’, according to new market research by the leading global software provider for the retail and hospitality sectors, Fourth. This number is as high as 100% of retail leaders in attractions, clothing, and automotive industries.

Contributor: Sebastien Sepierre, Managing Director – EMEA, Fourth | Published: 18 November 2021

Employers urged to do more to protect customer-facing staff from abuse and assaults

Shocking figures from USDAW’s annual survey of retail workers indicating nine in ten shop works have been verbally abused by a customer, and seven in ten threatened, show starkly the potential level of abuse employees face, and further highlights the need for both legal and workplace protection.

Contributor: Kate Palmer - Peninsula UK | Published: 6 September 2021

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Retail leadership in crisis and failing to capitalise on future opportunities 

Three years ago, Green Park and the World Retail Congress published the critically-acclaimed DNA of Future Retail CEO. Senior Global retailers interviewed for the report said that most retail CEOs lacked the attributes and skills they needed to prosper - and that the gap would spread within their leadership teams over time.

Contributor: Unknown | Published: 16 May 2019

Why retail is such an unhappy industry

The Engaging Works platform, designed by Lord Mark Price, former Minister of State for Trade and Investment and former Managing Director of Waitrose, offers workplace happiness surveys and career development tools for individuals and businesses.

Contributor: Lord Mark Price | Published: 23 January 2019

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Next – some Christmas cheer but a bleak forecast on the High Street 

Next has kicked off the Christmas trading statement season from the retail sector, posting a 1.5 percent rise in full price sales between 28 October and 29 December 2018. However high street sales fell by 9.2 percent, while online sales rose by 15.2 percent.

Contributor: Laith Khalaf | Published: 9 January 2019