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Skills shortage is becoming extremely concerning

Almost all (94%) retailers are ‘worried’ about talent shortages in the retail industry, with four in 10 (40%) ‘extremely worried’, according to new market research by the leading global software provider for the retail and hospitality sectors, Fourth. This number is as high as 100% of retail leaders in attractions, clothing, and automotive industries.

Contributor: Sebastien Sepierre, Managing Director – EMEA, Fourth | Published: 18 November 2021

Employers urged to do more to protect customer-facing staff from abuse and assaults

Shocking figures from USDAW’s annual survey of retail workers indicating nine in ten shop works have been verbally abused by a customer, and seven in ten threatened, show starkly the potential level of abuse employees face, and further highlights the need for both legal and workplace protection.

Contributor: Kate Palmer - Peninsula UK | Published: 6 September 2021

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Retail leadership in crisis and failing to capitalise on future opportunities 

Three years ago, Green Park and the World Retail Congress published the critically-acclaimed DNA of Future Retail CEO. Senior Global retailers interviewed for the report said that most retail CEOs lacked the attributes and skills they needed to prosper - and that the gap would spread within their leadership teams over time.

Contributor: Unknown | Published: 16 May 2019

Why retail is such an unhappy industry

The Engaging Works platform, designed by Lord Mark Price, former Minister of State for Trade and Investment and former Managing Director of Waitrose, offers workplace happiness surveys and career development tools for individuals and businesses.

Contributor: Lord Mark Price | Published: 23 January 2019

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Next – some Christmas cheer but a bleak forecast on the High Street 

Next has kicked off the Christmas trading statement season from the retail sector, posting a 1.5 percent rise in full price sales between 28 October and 29 December 2018. However high street sales fell by 9.2 percent, while online sales rose by 15.2 percent.

Contributor: Laith Khalaf | Published: 9 January 2019

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Black Friday & Cyber Monday – retail “tricks” revealed

Latest reports show that Black Friday and Cyber Monday were worth a combined total of £7 billion to the retail sector this year, with the majority of shoppers making purchases online. However, these figures could be partly due to the website design tactics used by the UK’s biggest retailers to ‘trick’ people into spending more online.

Contributor: Hilary Stephenson | Published: 4 December 2018

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Will Trump and Hammond make online shopping more expensive?

As Chancellor Hammond addressed the Tory faithful at the Conservative Conference in Birmingham today, the parcel comparison site ParcelHero warned that the combined impact of his proposed ‘Amazon Tax’ on online retailers and President Trump’s new tariffs on Chinese goods and materials will create a ‘perfect storm’.

Contributor: Unknown | Published: 2 October 2018

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Clicks smash bricks

Retail sales volumes grew 3.5 percent in the year to July 2018, according to official ONS data published this morning. Online sales rose by 15.3 percent and now make up 18.2 percent of all retail sales, a new record high. Online sales in department stores rose by a massive 35 percent in the year to July 2018.

Contributor: Laith Khalaf | Published: 19 August 2018

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Consumers willing to spend more with brands that do good

Good value for money and good quality products are the top priority for consumers when deciding which brands to purchase good from, according to a study launched today as part of The Social Change Hub at MediaCom, the UKs largest media agency. However, the number of people prioritising cost and quality has fallen since 2017.

Contributor: Sue Unerman | Published: 6 June 2018