The rapid acceleration of remote work and digital technology during the Coronavirus pandemic has forced industries, and particularly the contact centre industry, to evolve well...
The struggle for survival. The 5 years following coronavirus lockdown will be characterised by struggles between powerful forces. “Could the renewed shock of human vulnerability...
Diversity refers to demographic differences of a group – such as age, disability, gender, race, religion or sexual orientation. Inclusion is often defined as the...
Between 2008 and 2009, 35 employees of France Télécom committed suicide. One woman threw herself from a fifth-floor window in front of her colleagues. Many...
Bringing two or more companies together to create a single unified business requires a foundation of shared values. Operating in a global marketplace, organisations need...
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