In days of yore, the relationship between traveller and sustenance on-the-go was not a happy one. The iconic motorway services teapot, which dribbled everywhere but in the cup, typified the whole experience, and whether travelling by air, rail or road, eye-watering prices and poor service was the standard that customers begrudgingly accepted. Cut to the present, and the new reality is a million air miles from the past, thanks in great part to SSP Group, the leading provider of eateries in travel hubs internationally. Jason Spiller interviews Human Resources Director, Chris Rayner, to see how this revolution came about.