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Revealed: True cost of poor customer service

Inadequate customer service is costing UK companies billions of pounds a month in lost productivity, according to new research. Here, CEO & Founder of First Formations, Graeme Donnelly explains what this means for UK businesses and how they can turn this around.

Contributor: Graeme Donnelly - 1st Formations | Published: 31 March 2023

UK businesses are facing imminent remote working crunch point

1000's of business leaders are planning to shift to remote or hybrid work in the next year according to Omnipresent's survey conducted in partnership with YouGov - yet only 36% plan to consult their internal HR teams in the process. This links to a new report - The Globalisation of Teams - written in collaboration with former BBC journalist and economics expert Laurence H Knight. The report discusses global teams representing the next big globalisation and its profound impact on the global economy and society.

Contributor: Matthew Wilson - Omnipresent | Published: 8 October 2022

A quarter of employers only have an “informal” wellbeing plan

There might be huge emphasis on wellbeing in the workplace, but until it gets on to the boardroom agenda, it won’t evolve from a set of siloed services to a key contributor to business success, according to Legal & General in partnership with new analytical tool Fruitful Insights

Contributor: Jo Elphick, Marketing Director - Legal & General Group Protection | Published: 27 May 2022

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Financial firms admit to being in the dark about the future

New research has found that 46% of finance leaders aren’t long-term scenario planning, despite the disruption of Covid, the great resignation, and volatile market changes highlighting the critical importance of planning ahead, leaving the business without a 5–10-year plan.

Contributor: Mark Jenkins - MHR International | Published: 21 April 2022

Sustainability is not a ‘bolt-on activity’

Businesses must stop approaching sustainability as a ‘bolt-on activity’ and instead place it at the core of its organisational strategy, a leading strategy consultant and author has urged during the recent IoD Global Conference.

Contributor: Jenna Owen - AmbitionPR | Published: 8 September 2021

Leaders must push ‘beyond purpose’ to achieve sustainability

An ‘alarming’ number of businesses that continue to operate with ‘shallow purpose promises’ and ‘bolt-on’ sustainability initiatives, despite over half of directors in a recent IoD survey believing that companies should have a social purpose to help solve problems in society, an expert has warned.

Contributor: Jenna Owen - Ambition PR | Published: 9 June 2021

Changes at the top for Employers Network for Equality & Inclusion

As they approach their 10 year anniversary, the Employers Network for Equality & Inclusion (enei) transforms at the top by introducing Darra Singh as Chair and Sandi Wassmer as CEO. The Employers Network for Equality & Inclusion is delighted to announce the appointment of Sandi Wassmer as CEO, effective 23rd November 2020. Sandi is a visionary leader, strategist and change agent, with senior executive experience within both the charity and commercial sectors.

Contributor: ENEI | Published: 1 December 2020

We’re at a pivotal stage in defining the future of work

With reports suggesting that fewer businesses will return to traditional office environments, leader in talent acquisition and managed workforce solutions, Guidant Global, has welcomed the workforce progression that the coronavirus outbreak has driven, but warns that strategic talent plans need to be reviewed before rushing back to work.

Contributor: Brian Salkowski, COO - Guidant Global | Published: 30 June 2020

Coronavirus: a 3-step worker support plan

Employers in the United Kingdom are already formulating their plans to help contain and combat COVID-19.  Howden Employee Benefits & Wellbeing (Howden) suggest three important steps that should be included in this planning.

Contributor: Steve Herbert, Head of Benefits Strategy - Howden | Published: 14 March 2020

Performance Management: modernisation still an aspiration versus reality for HRs

The report’s findings also revealed an undeniable disparity between what managers consider to be a performance ‘check-in’ versus what constitutes one in the minds of employees. Almost a third (31 percent) of employees said they only have a performance conversation ‘once a year’

Contributor: Stuart Hearn | Published: 28 October 2019