Statistics from Simplyhealth’s own Employee Assistance Programme (EAP) data shows the number of employees using online counselling sessions, in the form of video link appointments, offered through Simplyhealth’s health plans more than doubled in 2018, compared to the previous year.
Published: 25 March 2019
At last some good news - of sorts. The Government has finally told BT that universal supply of broadband is mandatory and everyone must get minimum speeds. The catches are; it is not until 2020 and the speed is just 10 Mbps.
Published: 30 December 2017
While customer experience continues to be the top priority for businesses, a new report announced today, “The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. A full 60 percent admit their company has left them ill-equipped to handle these problems, leaving agents stressed and unengaged.
Published: 23 November 2017
Those on an average salary, making minimum contributions from October 2012, would now have a fund of £2,440. Saving the ... View Article
Published: 15 October 2017
Amazon has been working with tech companies to work out how to gain secure access to your car and your ... View Article
Published: 14 October 2017
Different working practices and styles mean that teams do not always share or store information across departments in a consistent way. Lowering cultural and cross-departmental barriers within a local authority could go a long way towards helping councils manage information more effectively.
Published: 5 January 2017
Samaritans launch Phone Free Friday
Published: 2 June 2014
Conference calls risk miscommunication
Published: 24 June 2013