At last some good news - of sorts. The Government has finally told BT that universal supply of broadband is mandatory and everyone must get minimum speeds. The catches are; it is not until 2020 and the speed is just 10 Mbps.
Published: 30 December 2017
While customer experience continues to be the top priority for businesses, a new report announced today, “The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. A full 60 percent admit their company has left them ill-equipped to handle these problems, leaving agents stressed and unengaged.
Published: 23 November 2017
Those on an average salary, making minimum contributions from October 2012, would now have a fund of £2,440. Saving the ... View Article
Published: 15 October 2017
Amazon has been working with tech companies to work out how to gain secure access to your car and your ... View Article
Published: 14 October 2017
Different working practices and styles mean that teams do not always share or store information across departments in a consistent way. Lowering cultural and cross-departmental barriers within a local authority could go a long way towards helping councils manage information more effectively.
Published: 5 January 2017
Samaritans launch Phone Free Friday
Published: 2 June 2014
Conference calls risk miscommunication
Published: 24 June 2013