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Sharp rise in people seeking digital counselling

Statistics from Simplyhealth’s own Employee Assistance Programme (EAP) data shows the number of employees using online counselling sessions, in the form of video link appointments, offered through Simplyhealth’s health plans more than doubled in 2018, compared to the previous year. 

Contributor: Pam Whelan | Published: 25 March 2019

Broadband Broadband

Government to set mandatory broadband speeds by 2020

At last some good news - of sorts. The Government has finally told BT that universal supply of broadband is mandatory and everyone must get minimum speeds. The catches are; it is not until 2020 and the speed is just 10 Mbps.

Contributor: Dave Millett - Equinox | Published: 30 December 2017

confidence confidence

When call centres damage brands

While customer experience continues to be the top priority for businesses, a new report announced today, “The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. A full 60 percent admit their company has left them ill-equipped to handle these problems, leaving agents stressed and unengaged.

Contributor: Kris McKenzie | Published: 23 November 2017

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Auto-enrolment five years on

Those on an average salary, making minimum contributions from October 2012, would now have a fund of £2,440. Saving the ... View Article

Contributor: Kate Smith | Published: 15 October 2017

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Overcome cultural and communication barriers

Different working practices and styles mean that teams do not always share or store information across departments in a consistent way. Lowering cultural and cross-departmental barriers within a local authority could go a long way towards helping councils manage information more effectively.

Contributor: | Published: 5 January 2017