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Consumers want AI bias eliminated

In this unprecedented time, AI provides companies with a valuable tool to improve customer experience. The study suggests there is significant optimism to be had by both consumers and employees, but only if companies demonstrate a reasonable, and ethical approach to AI.

Contributor: Genpact | Published: 9 May 2020

Does voice and touch interactions make brands seem less trustworthy?

Companies that use voice plus touch interactions with their products and services are actually seen as less trustworthy and less engaging by their users, according to new research from emlyon business school.

Contributor: Margherita Pagani - AIM Research Center on AI in Value Creation | Published: 18 February 2020

 Middle-tier workers at risk as automation takes over in UK

Ollie Sexton, Principal at Robert Walters comments: “As businesses become ever more reliant on AI, there is an increasing amount of pressure on the processes of data capture and integration. As a result, we have seen an unprecedented number of ‘next generation’ roles being created with data skill-set at their core.

Contributor: Tom Chambers | Published: 16 November 2019

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 Robotic staff is tainting customer satisfaction

The report identifies the effects of not being able to think creatively and reveals that 46 percent of people have experienced impatient customer service. Other poor staff behaviours found include unhelpfulness (45 percent), poor communication (38 percent), or rudeness (37 percent).  

Contributor: Kate Walker Miles | Published: 6 November 2019

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UK employees want a legal requirement to protect workforce from bots

When asked whether they’d use augmented reality (AR) or virtual reality (VR) for job training, more than half (53 percent) of employees said they would be willing to do so. This finding is significantly higher than those who would be open to being trained by an AI-powered robot

Contributor: Unknown | Published: 29 October 2019

Hybrid human/AI workforce – is your company ready?

Research published today by Knowledgepool reveals a huge appetite for emerging technologies to improve L&D. More than three quarters (78 percent) of businesses expect to use AI to facilitate the creation of customised learning programmes within the next two years and 75 percent plan to use AI.

Contributor: Dan Ferrandino | Published: 4 April 2019

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Booming AI job market UK offering high salaries

AI related jobs market, which include data warehouse developer or data architect, can demand an average salary of £69,000 - which is 2.5 x higher than the average UK salary (UK average salary £29,588 in 2018. Source: Office For National Statistics). AI job market

Contributor: Rob Brouwer | Published: 29 March 2019

How would you feel about having a robot work companion?

More interestingly, 17 percent of men (3 percent ‘Definitely will’ & 14 percent ‘Probably will’) and 10 percent of women (1 percent ‘Definitely will’ & 9 percent ‘Probably will’) overall said ‘Yes’, when asked the same question.

Contributor: Sydney Turner | Published: 22 February 2019

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London, Cambridge and Reading is the golden AI triangle

Economic research study had revealed the number of artificial intelligence (AI) roles open in the UK. The study, “Artificial Intelligence Jobs in the United Kingdom: Who’s Hiring and Why?” identifies which companies are hiring for AI talent, the type of jobs available and what they pay.

Contributor: Andrew Chamberlain | Published: 16 November 2018

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Is Artificial Intelligence making dangerous decisions without us?

Is Artificial Intelligence making dangerous decisions without us? Artificial intelligence (AI) is set to be take over the world, but not enough is being done to hold anyone responsible, reveals new research from ESCP Europe. “If we are launching self-driving cars and autonomous drones we are involving AI in life-or- death scenarios and the day -to- day risks people face."

Contributor: Terence Tse | Published: 6 October 2018