Third of workers think their jobs are at risk from automation
New research by HR software provider CIPHR reveals that one in three employees think their own job is likely to be replaced by technology or machines in the future
| Published: 4 May 2022
Is it time to dispense with employee surveys?
Untapped AI, the company that combines transformational human relationships with the disruptive power of AI feedback, is calling for an end to employee surveys. This is in light of data from Untapped AI’s platform of 10,000 users which reveals that two thirds of the workforce underestimate their anxiety levels when completing organisational surveys.
| Published: 23 November 2021
We must expand our understanding of what automation means
In our first-ever conversation, before he joined 3Sixty Insights, my colleague Craig Himmelberger was adamant (and I paraphrase): “All we need to do is expand our understanding of what automation means.” May I add that our relationship to automation is colored by our understanding that we are at the top of the food chain, and our understanding and belief that robots will always be beneath us? By robots, I mean artificial intelligence. We want the robots to do what we don’t want to do. We never consider the possibility that AI would eventually rather not do that stuff either. It doesn’t occur to us that the AI may one day wish to replace us at doing the jobs we like to do. And when and if they do, how would their doing it not be automation? Whether AI will ever get to the point where it wants to, and can, replace us in doing the things we like to do is a question for Elon Musk. Inadvisedly, we may tackle the topic here at some point. In the meantime, let’s return to relatively straightforward subject matter: predicting the future of work
| Published: 18 June 2021
How AI and Apps are Revolutionising Medical Diagnoses
The app’s value lies in it being affordable, on-demand, personalized, and fast. The AI – in seconds – compares millions of medical records to show how doctors have diagnosed similar cases based on similar symptoms.
| Published: 18 November 2020
Consumers want AI bias eliminated
In this unprecedented time, AI provides companies with a valuable tool to improve customer experience. The study suggests there is significant optimism to be had by both consumers and employees, but only if companies demonstrate a reasonable, and ethical approach to AI.
| Published: 9 May 2020
Does voice and touch interactions make brands seem less trustworthy?
Companies that use voice plus touch interactions with their products and services are actually seen as less trustworthy and less engaging by their users, according to new research from emlyon business school.
| Published: 18 February 2020
Middle-tier workers at risk as automation takes over in UK
Ollie Sexton, Principal at Robert Walters comments: “As businesses become ever more reliant on AI, there is an increasing amount of pressure on the processes of data capture and integration. As a result, we have seen an unprecedented number of ‘next generation’ roles being created with data skill-set at their core.
| Published: 16 November 2019
Robotic staff is tainting customer satisfaction
The report identifies the effects of not being able to think creatively and reveals that 46 percent of people have experienced impatient customer service. Other poor staff behaviours found include unhelpfulness (45 percent), poor communication (38 percent), or rudeness (37 percent).
| Published: 6 November 2019
UK employees want a legal requirement to protect workforce from bots
When asked whether they’d use augmented reality (AR) or virtual reality (VR) for job training, more than half (53 percent) of employees said they would be willing to do so. This finding is significantly higher than those who would be open to being trained by an AI-powered robot
| Published: 29 October 2019
Hybrid human/AI workforce – is your company ready?
Research published today by Knowledgepool reveals a huge appetite for emerging technologies to improve L&D. More than three quarters (78 percent) of businesses expect to use AI to facilitate the creation of customised learning programmes within the next two years and 75 percent plan to use AI.
| Published: 4 April 2019