The Government is currently commissioning a new Equality Advisory and Support Service to provide a high-quality service helping individuals in England, Scotland and Wales who have problems with discrimination.
The Service is designed to give expert advice, tailored to people’s individual circumstances, with a particular focus on providing in-depth support to vulnerable and disadvantaged individuals to find early and informal solutions, where possible, on discrimination issues. In addition to telephone-based support, the service will provide lay independent advocacy support for people who need face-to-face help. If someone’s problems cannot be resolved informally, or through dispute resolution, and they do not have access to legal advice, the service will be able to help them in preparing to issue a claim. Explanatory documents can be found on the Home Office website.