Head of HR Shared Services / Director of Shared Services

    Head of HR Shared Services / Director of Shared Services

  •  
  • Cambridgeshire
  • Permanent

Head of HR Shared Services / HR Services Director Cambridgeshire / Peterborough / West Midlands / Coventry Up to 100k Car Allowance Bonus LHH Recruitment Solutions are working with a renowned company based in the Midlands that is looking for a HR Shared Services Director who will be accountable for the strategic relationship development and operational service delivery provided to a key account within professional services. Key responsibilities: Managing a large service delivery team Partner with the business to develop a strategy and process that will enable the business strategy. Understand the main drivers, dynamics, and direction of the account. Ensure client invoicing is undertaken in accordance with contract terms and timescales.

Act as point of referral for escalation of client issues. Ensure regular service/performance reviews are performed with the client at all levels. Create, manage and maintain the strategic and operational relationship with the account leaders. Ensure that the business is managing accounts in a compliant manner, managing and controlling audit and quality processes.

Identify and drive new opportunities within the account. Introduce new products and business lines into the Account. Constantly recognise opportunities for improving profitability in a partnership way and influencing way. Drive performance, quality of service, cost of delivery, and compliance by providing and monitoring KPI’s on all aspects of the service across the account.

Ensure the business is properly controlled in terms of financial reporting and risk management. Guarantee all work is compliant with internal and external audit requirements and complies with financial legislative requirements e. g. statutory, reporting, tax etc).

Identify and eliminate non-value-added services /activities at every level within the business operation. What skills we are looking for: Extensive service and operational leadership experience are essential. Experience effectively managing enterprise-level business clients. Experience within a B2B outsourcing environment.

Exposure to Payroll, HR or a related service ideal A clear vision of service excellence and how to achieve this. A strong commercial focus with the proven ability to achieve challenging performance targets. Ability to engage with employees and internal/external stakeholders across all levels. Capability to multi-task and determine priorities.

Ability to deal with competing conflicts, improve quality and reduce costs. Experienced in managing a high-profile account within professional services. Experience as a Client Services Director, Senior Account Director, HR Shared Service Director, Head of HR Shared Services would be an advantage. Head of HR Shared Services / HR Services Director Cambridgeshire / Peterborough / West Midlands / Coventry Up to 100k Car Allowance Bonus

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