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Guide to optimising DAP software technology

Article by Ricci M. - Intellek

With a boom in hybrid working and the revolution of remote work, HR departments around the world are finding new hurdles to overcome in their approach to employee onboarding. In this article we look at how eLearning SaaS technology is helping to solve these new challenges.

For those of you who are not familiar with DAP (Digital Adoption Platform) tools, it is a case of being able to deliver resources and support for your end users at their point of need; during the flow of work, inside any software application.

How does a Digital Adoption Platform work?

In terms of how it works then, a Digital Adoption Platform works very similarly to what some of you may remember as the quirky little paperclip character that used to be available in MS Office. However, in recent times this technology has been upgraded to follow the user around as they go through different applications. For example, it can oversee Word, but if you go back into Chrome, it will still be available.

This feature is essential for the ability to produce resources at any point of need. It can also be used to suggest different types of learning content if you wanted to attach an eLearning module to a particular action within the application.

Revamping Employee Onboarding with a DAP

Within a DAP you could create an employee onboarding checklist, ideal for those new hires. As mentioned above, they can still get those intuitive resource suggestions within the application. You can also make a to-do list of documents, training modules, and other items for your new staff to complete. Maybe it’s a new team member who has not used a lot of your company’s technology before. You want them to come in and hit the ground running, so you can give them guidance and those different helping hands throughout the initial stages of their employment.

There is lots of flexibility in terms of what you can suggest as pieces of onboarding content, it is not just one piece. You can offer a whole host of pieces of content, and they can be a variation between those traditional eLearning modules, SCORM links on the LMS, external links, and HTML as well.

Replicating Informal Learning with DAP

Alongside the employee onboarding capabilities, it is also useful for replicating that informal learning piece. Obviously, where everyone used to be in the office 100% or close to 100% of the time, you used to be able to say to your desk-mate or your colleague. Something like “how do I turn on track changes?” You might give somebody a nudge and they might show you, or there might be somebody around that you can ask.

Whereas now there are people working remotely or in a hybrid environment. They can just use these DAP resources to get that informal learning experience. By quickly showing you something in the application that you may already know and just forgotten, or it is just that one bugbear that you always forget.

Employee Onboarding with DAP from Intellek

Here we will introduce you to Intellek Create and Intellek Deliver, the Digital Adoption Platform used by companies across the globe to revamp and update their employee onboarding process.

Create is a content authoring tool, something akin to solutions like Captivate and Storyline, etc. However, it is quite different in terms of its finished product. You might usually build some sort of static online training lesson that is delivered using an LMS (Learning Management System) or intranet but using Create you can make eLearning that is live, within the software application itself.

This innovative onboarding solution offers businesses something different in terms of delivery methods for their employee onboarding and staff development. That delivery method works well with Intellek Deliver, this is the other half of the digital adoption platform. The installed desktop application will enable businesses to consolidate and make any resource (learning or otherwise) available to end users via a simple search.

Using both tools independently or in tandem will enable you to support your end users at the point of need in any given application. So, if they are in desktop software like MS Word and they are trying to find support or guidance, by using Deliver’s interactive and intuitive resource delivery functions, they can find help. Then by using Create they can launch that resource inside the application and go full circle.

 

    Ricci is a Marketing Manager, tech enthusiast and lover of wildlife. When he’s not helping organisations to accelerate digital transformation, boost user adoption and improve employee onboarding with intuitive cloud-based SaaS technology – he enjoys nothing more than heading out into the countryside with his camera, to try and capture photos of the creatures and other organisms he finds.

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