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Manager remember, the customer isn’t interested in your problems

Recently in response to my complaint a manager tried to get my sympathy for how difficult their job had become by telling me about the poor quality of staff they were forced to employ. When I wasn’t sympathetic they pointed out that maybe I had not been clear enough in what I required or had perhaps made an unwise choice.

Article by: Blair McPherson - Former Director, Author and Blogger | Published: 10 September 2023

How wellbeing benefits and rewards shape a resilient and thriving workforce

After all, organisations with strong retention rates have lower hiring costs, lower training costs, and a more skilled workforce. They also commonly have a more robust company culture and an all-around sense of stability.

Article by: By Graham James, Director - Sodexo Engage | Published: 2 September 2023

Building a positive corporate culture that thrives in the digital age

Amidst rapid digital transformation, inclusive leadership shapes positive corporate culture. Prioritising employee well-being fosters resilience, driving success in the modern business landscape. Discover the pivotal role of these elements in navigating challenges and seizing opportunities."

Article by: Samantha Lubanzu - Coach and Mentor | Published: 15 August 2023

How psychological safety can improve engagement, inclusivity and innovation

Psychological safety can help employees feel confident to share their opinions and ideas, and safe to ask questions and to express concerns. Creating an environment where everyone feels comfortable to fully contribute can help HR to improve employee engagement, inclusivity, and innovation.

Article by: Anthony McGee, Director - New Street Consulting Group. | Published: 13 August 2023

Et tu, Brute?

The Director who used a ruthlessly ambitious manager to get rid of a troublesome senior manager found that the Chief Executive used the same ruthlessly ambitious manager to get rid of him.

Article by: Blair McPherson - Former Director, Author and Blogger | Published: 10 August 2023

Żabka Group Builds a Culture of Convenience to Make Customers’ Lives Easier

Żabka Group’s strategy is to create a “convenience ecosystem” that offers targeted, flexible customer solutions that respond to consumers’ changing needs. The company recently implemented an ambitious transformation initiative to deliver on its business strategy, which aims to develop a convenience ecosystem by focusing on the development of three core areas:

Article by: Anna Sawyer, Partner - Gallup | Published: 28 July 2023

Neurodiversity & loneliness – The work-related changes that could benefit everyone

"...the quietest person has probably done the most work. But by the time they’ve processed the information and are ready to contribute, the conversation has moved on. Assessments should be based on ideas and what you bring to the table, not how loud you are"

Article by: Nalini Solanki, Chair of Legal & General’s neurodiversity network | Published: 25 July 2023

Belonging to a team boosts happiness

Being part of a work team has been shown to play a role in inclusion, boosting happiness and mental health – with a particularly positive effect on those with a disability.

Article by: Dr Naomi Humber, Head of Mental Wellbeing - Bupa | Published: 13 July 2023

The importance of leaders taking annual leave entitlement

The attitude to annual leave in an organisation is set by senior management and is related to the long hours culture and views on commitment. It may also be influenced by relationships at the top of the organisation.

Article by: Blair McPherson - Former Director, Author and Blogger | Published: 26 June 2023

A legal perspective of toxic culture

There can be few observers who are not disturbed by the allegations of sexual misconduct and bullying made against the Confederation of Business Industry (CBI). The catastrophic consequences of a failure to investigate until it was too late, have led to 50 leading firms cutting or suspending ties with the business lobby group, disengagement by the Government and resignation of it’s Director General.

Article by: Makbool Javaid, Employment Lawyer - Simons Muirhead Burton | Published: 9 June 2023