We are delighted to share with you our next Video interview with Paul Smith, Group HR Director, Outdoor & Cycle Concepts, who will be appearing in the October issue of our flagship publication (Subscribe today to read the full Interview). This is part of our ongoing series of Video Interviews with HR Directors in a wide variety of organisations across different sectors and industries.
Paul responds to six key questions, designed to gain an understanding of how Outdoor & Cycle Concepts is preparing for the future.
Peter Banks, Founder & Managing Director of theHRDIRECTOR commented: “Outdoor & Cycle Concepts is a premium retail outlet and so its connection with its customers is paramount. Having sports specialists in the shops has given the brand an outstanding profile for customer service. But for all in the retail sector, these are challenging times and maintaining that customer-centric link, with a combination of online and bricks and mortar, is a difficult balance to find. Paul’s insight into the company’s significant transformation, change journey and future plans is thought-provoking and has a strong message that we cannot just assume that the high street is dead.”
Read all of our HR Director Interviews online at: