Reactive approach to wellbeing support still most common among employers

A reactive approach to offering wellbeing support is still the most common option among employers, according to research from Towergate Health & Protection. The figures show that 42% of companies still opt for directing employees to support when requested, which can fall short when it comes to encouraging engagement or effective utilisation.

A reactive approach to offering wellbeing support is still the most common option among employers, according to research. The figures show that 42% of companies still opt for directing employees to support when requested, which can fall short when it comes to encouraging engagement or effective utilisation.

Debra Clark, head of wellbeing at Towergate Health & Protection, says: “Health and wellbeing support must be more than just reactive or passive. The best way for employees to thrive is when a company takes a proactive stance and actively promotes the support on offer.”

The research asked companies how they encourage employees to utilise the health and wellbeing support on offer. After ‘directing them to it on request’, the next most common option is to promote the support available via the company intranet, utilised by nearly a third (31%) of employers.

On a positive note, 29% of employers reported that they have health and wellbeing champions to promote the support available. This active approach to health and wellbeing can help to encourage employees to engage with the support available.

A quarter (25%) of employers state they run in-person events with health and wellbeing specialists, 22% run webinars, and 21% run regular promotions, all aimed at encouraging employees to utilise the benefits available – which can all encourage appreciation and utilisation.

However, a staggering 14% of employers stated they do not actively encourage utilisation of support at all.

Debra Clark comments: “A company that provides support but does not encourage employees to make the most of it must question why they even have support in place. To get the most value from the support on offer, employers need to proactively promote it.”

Communication of benefits
Waiting for employees to request support is rarely going to be a successful way to ensure that support is effectively utilised. Communication of benefits is vital as employees must know that support is available and understand this support in order to request it and use it. Not all employees will need or want support all the time, so employers need to regularly communicate the options so that employees know about them when they do need them.

While using the company intranet is a positive way of communicating the support available to employees, it should not be the only method involved. Health and wellbeing champions, in-person events with specialists, webinars, and promotions are all good interactive options. Specialist wellbeing platforms can help employees to understand what is available in the way of support and can also help employers to understand how this is accessed and utilised. Some platforms even have integrated wellbeing risk assessments, treatment and support tools, to reach, engage, and support all employees.

Debra Clark says: “Implementing health and wellbeing support is just the first step in the process. For it to benefit the employees and, therefore, the business, support must be regularly and widely communicated, and easily accessible. The best option is to use a mix of communication methods, both online and in person, delivered frequently, to help to ensure that details reach all employees and that they land at the time when they are needed.”

Read more

Latest News

Read More

Developing tomorrow’s female leaders: How PARLA is addressing the inclusion gap

2 June 2025

Newsletter

Receive the latest HR news and strategic content

Please note, as per the GDPR Legislation, we need to ensure you are ‘Opted In’ to receive updates from ‘theHRDIRECTOR’. We will NEVER sell, rent, share or give away your data to third parties. We only use it to send information about our products and updates within the HR space To see our Privacy Policy – click here

Latest HR Jobs

HR Director UK & Ireland (Hybrid | London-based). As part of the Country Leadership Team, you’ll drive strategic people initiatives, coach senior stakeholders, and lead

HR Director UK & Ireland (Hybrid | London-based). This London-based hybrid role will oversee all HR activities for the. As part of the Country Leadership

Proven experience as an HR Director at Group or Board level within a product-led or service-intensive industry, ideally one that is fast-paced, operationally complex, and

Hays is proud to be partnering with a highly accomplished, multi-site supply chain organisation that is seeking a commercially astute Group HR Director to join

Read the latest digital issue of theHRDIRECTOR for FREE

Read the latest digital issue of theHRDIRECTOR for FREE