About Louisa Weinstein
Louisa Weinstein has been passionate about mediation since over 20 years ago where as a corporate lawyer she saw how mediation provided solutions where law fell short.
She has over 15 years’ experience in mediation and now heads up The Conflict Resolution Centre, which brings together exceptional mediators and trainers serving clients over various sectors. Louisa’s book The 7 Principles of Conflict Resolution is out now.
It makes sense that there is an inexorable link between customer and employee experience. Research tells us that 79% of ... View Article
Article by 14 February 2019
Although the holiday period is, for many, a joyful and deeply fulfilling time of year, we know that for many, it can be an extremely challenging and even lonely time. As the holiday period approaches, staff most keenly affected by conflict are generally those working in client facing roles. Some will regularly be working with people who are under the influence of drugs or alcohol. Equally they might just be under extreme pressure either personal or professional to “get things done” or “meet targets” before Christmas. This presents dangers not only to the physical safety in the event of often erratic behaviour but also to the mental health of front-line staff.
Article by 18 December 2018
In the book “A Tale for the Time Being” by Ruth Ozeki, one of the main protagonists, a centenarian female Buddhist Priest says that everyone has a superpower. When faced with seemingly intractable workplace conflict, leaders of organisations and HR can feel like they need managers with superpowers. What we don’t always see is that, with some core conflict resolution tools and infrastructure, they can find that they do.
Article by 16 October 2018
The biggest problem with Conflict Resolution Strategies in any workplace is that they do not exist. Most organisations have operated ... View Article
Article by 21 August 2018