Joanne is a senior HR Leader with a proven track record of adding significant value to large corporate companies in all areas of HR and people engagement strategy across Europe in fast paced BPO environments. Joanne has particular experience at developing and implementing strategic people related programmes, which build high performing teams and deliver real benefits at an operational level.
The third national Covid-19 lockdown has seen huge strains placed on working parents due to the Whitehall-led decision to once again close schools and most nurseries. It would be fair to say that the first school closures in March last year were uncertain and daunting for everyone, and this time round parents knew at little more about what to expect both in terms of demands on their time and support from school.
Article by 11 February 2021
With the health and wellbeing of employees brought into sharp focus since the beginning of Covid-19 lockdown measures in March, ... View Article
Article by 8 December 2020
As the Prime Minister, Boris Johnson, is motoring forward with plans to get people back into work and relaxing the two-metre rule to allow businesses to reopen, employers are developing plans to bring employees back to work safely, giving careful thought to flexible working schedules, seating configurations, visitor policies, use of lifts, food delivery, and much more.
Article by 20 July 2020
As the lockdown restrictions begin to be eased across the UK, more workers are being asked to return to the workplace and many of us are thinking beyond the immediate crisis and looking to the long term impact on our people and operations.
This is a unique time for employers to really affect change, build resilience in your work force, enhance your organisation’s competitive edge and ensure future proofing to meet the changing nature of the business world, here are my thoughts;
Article by 22 June 2020
The rapid acceleration of remote work and digital technology during the Coronavirus pandemic has forced industries, and particularly the contact ... View Article
Article by 22 May 2020
The last 3 weeks have been some of the most challenging of my career working in the contact centre and ... View Article
Article by 29 April 2020
In 2019, Glassdoor chief economist Andrew Chamberlain predicted that the 2020’s would be a “culture-first” decade, during which leaders will make employee engagement a core business focus.
Article by 26 March 2020
When virtual reality (VR) technology first came out it was a novelty primarily seen as an innovative way for gamers to dive into a digital world. It has grown into something so much more—a collaborative and interactive application that is a key tool in any modern workplace’s arsenal. Organisations that want to meet the expectations of the millennial and Gen Z workforce need to understand the types of technology they prefer to use, both for personal and professional use.
Article by 20 February 2020