A new Acas report ‘New technology and the world of work: the winners and the losers’, reveals that its research reinforced the view, held by many experts, that new technology is a double-edged sword. It creates modern workplace problems, such as isolation and work intensification, at the same rate as it creates efficiency gains and laboursaving advances. Looking at the evidence on job destruction versus job creation, two key points emerge: (1) employer focus should be on the automation of tasks rather than entire jobs; and (2) the kind of skills that are valued by the labour market are very likely to shift, i.e. workers performing routine tasks may need to find a different skills base, but there will be a growing premium on interpersonal, creative and technical skills.

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