Thames Water massive fine highlights skills crisis

News that Thames Water must pay a £120 million bill for failing to tackle leaks has highlighted the industry’s yawning skills gap, says a leading training specialist. The water sector urgently needed to attract more people and to invest in apprenticeships and skills training.
water

News that Thames Water must pay a £120 million bill for failing to tackle leaks has highlighted the industry’s yawning skills gap, says a leading training specialist. Contributor Chris Wood, CEO – Develop Training Ltd (DTL)

The water sector urgently needed to attract more people and to invest in apprenticeships and skills training. Thames Water was fined £55 million and ordered to pay £65 million to compensate customers for missing its targets after an investigation by regulator Ofwat.

Mr Wood said: “As with other utilities and the wider construction sector, much more needs to be done to attract young people into the industry to replace an ageing workforce. The water companies are fighting a battle on two fronts against leaks with a largely Victorian infrastructure and a shortage of skilled workers.”

He pointed out that an efficient water network was vital to the country’s economy and wellbeing, echoing the regulator’s comments that leakage puts strain on the environment, increases costs for customers and raises the risk of water shortages.

Mr Wood said: “Ofwat stated that a well-run water company will have a good understanding of the condition of its pipes and be able to reduce leakage over time. Clearly, a well-resourced, skilled workforce is necessary to do that, and I have no doubt that problems like this across the utilities are exacerbated by the workforce being stretched too thinly.”

He said the industry was slowly getting to grips with apprenticeships after the introduction of the levy last year, citing DTL’s new programme in sewerage and drainage for Amey, a major contractor to Yorkshire Water.

He added: “There has been a lot in the news about the need for more apprentices to learn the skills we need to keep Britain running, and we are pleased to be playing our part, alongside major customers in the utilities and construction, to equip a new generation with the knowledge and experience to make this happen.”


Receive more HR related news and content with our monthly Enewsletter (Ebrief)

Read more

Latest News

Read More

What does “a different kind of leader” really mean?

30 June 2025

Newsletter

Receive the latest HR news and strategic content

Please note, as per the GDPR Legislation, we need to ensure you are ‘Opted In’ to receive updates from ‘theHRDIRECTOR’. We will NEVER sell, rent, share or give away your data to third parties. We only use it to send information about our products and updates within the HR space To see our Privacy Policy – click here

Latest HR Jobs

You will lead HR Business Partnering, OD, and Learning & Development, and also oversee HR related managed services. You may already be an HR Director

HR Project Manager Job Title: HRProject Manager Location:North London Sector: Education ContractType: Permanent About the Role We havepartnered with an Educational establishment who are looking

University of Greenwich – Deputy Director of PeopleSalary: Competitive

HR Analytics and Reporting: Utilise HR metrics and analytics to inform decision-making and report on HR performance. Purpose of the Role The Human Resources Director

Read the latest digital issue of theHRDIRECTOR for FREE

Read the latest digital issue of theHRDIRECTOR for FREE