Independent research has found Acas intervention in industrial disputes between groups of employees and their employer has helped reach a settlement in over seven out of ten cases. The survey found that:

• over 90% of agreements through Acas conciliation were fully implemented in the workplace;
• seven out of ten people were satisfied with the outcome of their case after conciliation;
• the skills of conciliators acting as an impartial third party was a key influence over the likelihood of reaching an agreement to settle the dispute;
• two-thirds of organisations that used conciliation were from the private sector (65 per cent) with 26 per cent in the public sector and 9 per cent in the voluntary sector.

Content Note

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