Workplace safety matters, but organizations can't take action on resolving issues unless they know about them. As workplaces make the return to indoors in the face of rising COVID case numbers, listening to employee concerns and fears, and keeping a flexible and resilient attitude, will be what gets workplaces through 2021.
Article by 31 August 2021
Kendel Shepherd, Associate at Walker Morris, discusses the legal right for employees to disconnect from work and how it could feature in the new Employment Bill in the UK.
Article by 27 August 2021
In my last article here, I wrote about the excitement of working in a contact centre in the 2020s. Far from the stereotype, modern contact centres are full of emerging technologies, such as Big Data analytics and AI, making them a fantastic place for people to build a career in areas as diverse as sales, marketing, and technology.
Article by 27 August 2021
Every organization has difficult times. Sometimes they are caused by the general economic situation in the region, the country, or the world - as, for example, during an economic crisis. And sometimes the difficulties are related exclusively to the peculiarities of the development of the company itself, to the properties of its market niche.
Article by 24 August 2021
Diversity, equity, inclusion and belonging (DEI&B) is rightly a hot topic in the corporate world. Increasingly, companies are building policy frameworks which they hope will help them to create a positive environment that accepts and embraces individual experiences and supports a true sense of belonging among their workforces. But policies are not enough – commitments and progress need to be overtly visible to your people and your customers.
Article by 23 August 2021
Employee engagement has become crucial in motivating and retaining employees. Our guide talks you through the 10 objectives you need to meet for success.
Article by 21 August 2021
In the UK, eCommerce sales rose 36% year-on-year in 2020[i], the fastest growth since 2007. This has been driven by a huge (partially enforced) shift in consumer behaviour with 46% of UK consumers purchasing a product online that they had previously only ever purchased in store before the pandemic began. Analysis from GlobalData[ii] shows that 9 out of the top 10 global ecommerce companies (by revenue) experienced double-digit growth in 2020 as new consumer habits swayed in their favour. And according to Charged Retail, Amazon is now on course[iii] to become the UK’s largest retailer by 2025. In parallel, the need to engage customers in the digital channels where they congregate and drive demand in digital channels has exploded. With it comes a greater need for digitally skilled marketers, as well as eCommerce experts.
Article by 20 August 2021
The introduction of apprenticeship standards was a major step forward in ensuring apprentices could develop the skills needed to perform their job effectively. But it was just the first step towards a new and more collaborative way of working, with training providers listening to employers to understand industry needs and deliver flexible and responsive solutions.
Article by 19 August 2021
While 47 million people in the UK have received at least one dose of a coronavirus vaccine, recent analysis shows there are still roughly 1.3 million people who have not taken up the offer to get a vaccine, despite being eligible. As employers look to encourage employees to get vaccinated before returning to offices, here are some key things to bear in mind for what you can and can’t do if an employee refuses to take the jab.
Article by 18 August 2021
There have been more people changing jobs and careers in the past 18 months than in the last decade because of the new ethos shift from ‘living to work’ towards ‘working to live’. So, what really matters to employees now?
Article by 17 August 2021