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New Acas annual report reveals record demand for its services due to coronavirus

Makbool Javaid, Partner - Simons Muirhead & Burton

Acas has published its 2019 to 2020 annual report. There were 1,172,091 contacts through Acas’s helpline and advisory services such as the telephone helpline (which received 800,000 calls), Helpline Online, web chat and Facebook messages. During the height of the coronavirus crisis, the helpline was receiving 3 times as many calls as normal. Acas’s websites were accessed 15 million times, which included a record 3.6 million visits to its coronavirus advice up to the end of March. Acas received nearly 140,000 early conciliation notifications (approximately 2,700 notifications a week), an increase of 5% on the previous year. 77% of the notifications did not lead to an employment tribunal claim, because a formal or informal agreement was made, or the claimant decided not to proceed. Acas conciliated in 566 national and regional disputes with pay being the top cause of disagreements.

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