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Tribunals Service sets out plans to respond to increase in claims

Tribunals Service sets out plans to respond to 26% increase in claims

The Tribunals Service has published its business plan
for 2010-2011 setting out how it will tackle the continuing challenge
of increased workloads as the effects of the recession continue to feed
through having seen a 26% increase in employment claims during
2009-2010.

The Tribunals Service Business Plan for 2010-11
sets out how the Service aims to meet its three key performance
measures for 2010-2011, i.e. (i) speed of service;(ii) customer
satisfaction; and (iii) reducing operating costs.

The primary focus for 2010-11 will be to respond
effectively to the high volumes of appeals and claims received. The
Tribunals Service has experienced unprecedented levels of claims as the
impact of the recession has been felt in employment tribunal claims. In
the first three quarters of the 2009-10 business year it received 26%
more cases than in the same nine months during 2008-09.

Measures to be introduced to meet the performance
targets include developing and rolling-out standard operating models
with standard operating procedures, rolling-out a new case management
system based on the pilot Caseflow IT system operated in the Nottingham
Employment tribunal and increasing judicial capacity through an
extension of the pilot scheme holding hearings outside “normal” hours.

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