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The HRDirector Features

The Customer is always right

As customers become more demanding and willing to complain, emotional intelligence has emerged as a key skill for service staff.

Article by: | Published: 2 May 2013

The HRDirector Features

The tape recorder never lies

Solicitor Maxine Park, co-founder DictateNow, explains why managers should be making sound recordings of confidential meetings

Article by: | Published: 11 March 2013

The HRDirector Features

Shattering the interview illusion

Five ways to reveal the true heart of a candidate during the first meeting. This is the second article in Korn Ferry’s ‘Little black book series’ for HR Director

Article by: | Published: 12 December 2012