John is Interserve Group Limited's HR Director. A senior HR generalist with an excellent record of delivering business results through HR strategies focused on the customer, commercial and operational priorities. An experienced leader in the management of change, the delivery of projects and leadership of teams.
COVID-19 has turbocharged some of the expected changes by speeding up the digitalisation of the workplace. Prior to lockdown, it was unthinkable that so many people would be working from home full-time and speaking to colleagues only by ‘phone and meeting via video calls. Seeing how quickly and effectively companies like Interserve have responded to the challenges posed by lockdown - by very quickly managing to get people working remotely - has been encouraging: it sets us in good stead for the inevitable changes that the adoption of AI and robotics will bring. Yet there are both challenges and opportunities that need to be considered.
Article by 12 February 2021