How to survive the great resignation in customer service
The pandemic has ushered in a new era of ‘The Great Resignation’ (or “The Big Quit”) where employees are reassessing the impact of their jobs on work/life balance, mental health and overall life goal fulfilment. Nowhere has this phenomenon hit harder than in customer service and contact centres where it threatens to derail the best laid recruitment and retention plans. Ross Daniels at Calabrio discusses the findings from a recent report on "The Heath of the Contact Centre 2021".
Article by 9 November 2021