The Blog: Artificial Intelligence

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AI – humans must remember the face behind the case

One of the primary challenges as we devolve more and more responsibility and decision-making capability to AI will be to remember the Face Behind the Case – that we are not dealing simply with caseload, but with real people with real concerns

Article by 1 September 2023


Should AI always be the new standard in business software?

In an age where technology is constantly evolving, industries are keen to ride the wave to remain competitive. One burning question is: should all software solutions embrace artificial intelligence to reinvent themselves? Let's explore. AI holds tremendous potential, but the incorrect application of it can end up with more frustration and slowed processes. Efficiency, accuracy, and automation are AI's allies across various domains, but its successful integration requires a careful evaluation of factors like cost of errors, data quality, and ethical implications.

Article by 14 August 2023


How to Use Machine Learning to Scale HR Processes

When HR teams add ML and AI to daily operations, they can assign more time to tasks that carry significant weight, thus improving HR processes and efficiency. In addition, they are better equipped to help the organization reach its company goals.

Article by 8 August 2023


The role of AI in supporting mental health in the workplace

While AI is typically associated with boosting productivity through minimising the amount of work that needs to be done, have w been missing a real opportunity to improve a workforce’s productivity through improved mental wellbeing – also achieved through the use of AI? Asim Amin, Founder and CEO of Plumm, explores.

Article by 5 July 2023


Pitfall or perk? Optimising your job search with AI

Pitfall: Having recently advertised for a new role myself, the number of very obviously AI-generated cover letters filling up the inbox was depressing.  Repetitive, lifeless, generic and utterly forgettable. It’s no wonder a recent study by iCIMS, a talent cloud company, found that 39% of HR professionals said that using AI tech during hiring is a dealbreaker.  If you have done it, someone else has too.

Article by 8 June 2023


5 Ways to Manage Generative AI in the Workplace

Discover the keys to effectively managing generative AI in your workplace. From setting clear guidelines and establishing ethical frameworks to fostering collaboration and upskilling employees, dive into five essential strategies. Harness the power of generative AI while ensuring privacy, accuracy and maximizing its potential for performance without sacrificing integrity.

Article by 7 June 2023


Addressing algorithmic bias in hiring

Discover how artificial intelligence (AI) is revolutionizing the HR industry and enhancing the recruitment process. With AI, HR departments can automate tedious tasks, identify patterns that predict employee turnover, and improve the candidate experience, reducing both time and cost. However, implementing these technologies may perpetuate biases and require careful management to prevent harm. This blog explores AI's current use in HR, emerging regulations in the US and EU, and how to safeguard against potential risks with AI risk management strategies.

Article by 26 March 2023


Psychological safety can’t be left to HR, it’s on everyone

Creating a culture where it’s safe for everyone to make mistakes requires managers to do so first – and own up to it. Steve Jobs once said “We don't hire clever people and then tell them what to do. We hire clever people and they tell us what to do.”

Article by 5 July 2022


The destined digital age will require dynamic skills

Just like the Rosetta Stone found in the Middle East that was instrumental in deciphering Egyptian Hieroglyphs by analysing it against the other writing systems on the stone (Greek, demotic), wouldn’t it be great if there were a “Rosetta Stone” for translating skills?

Article by 15 July 2021


How AI and machine learning is changing CV fact checking

The automated approach for resume screening is dealt with clinical precision with the help of AI-enabled ATS ( applicant tracking system). An AI-driven ATS helps remove bias and shortlist candidates that shall be sent to the next level of interviews. The latest trends also involve score cards and measuring the gap between the candidates’ perception of their competencies and recruiters’ assessment.

Article by 7 July 2021