Assertiveness for maximum impact: 5 June 2008

In every area of business (and personal) life you're going to have to make requests, deflect anger, deal with conflict or simply say ‘no' convincingly. Few people find this easy. But there are specific techniques that can be learned to help you act effectively.

Spend one day learning how to stand your ground, stake your claim and gain what's owed to you, in all types of situations and in a constructive way. You'll feel better about yourself. Others will think better of you.

To find out more or to book a delegate onto this event, please contact:

Customer services
Kaplan Hawksmere
7^th floor Elizabeth House
York road
London SE1 7NQ
T: 0845 833 3212
E: services@hawksmere.co.uk
W: www.hawksmere.co.uk/26150

Get half price training with Kaplan Hawksmere membership.  Visit www.hawksmere.co.uk/membership to find out more.