John Willmott CEO NelsonHall

John is one of the founders of NelsonHall and has been CEO since its inception in 1998. John has developed the company to its present position as the leading BPO analyst firm globally.

John remains actively involved in the delivery of client assignments. He has personally covered the BPO market since 1992 and has led well in excess of a hundred assessments of BPO. John currently presents NelsonHall's quarterly 'BPO Index' webcast, monitoring developments in the BPO marketplace worldwide.

Widely regarded as a 'BPO guru', John continues to contribute to, and oversee, NelsonHall's BPO research, and is a sought after speaker on BPO. Recent speaking engagements include:

• Terrapinn KPO Conference: Singapore, June 2007
• Trainingindustry.com Learning BPO Conference, April 2007
• Presidents' Panel 'Maturity of HR Outsourcing', NY HRO World April 2007
• LOMA/ACORD Insurance Conference: Role of BPO in the Insurance Sector
• Outsourcing Leadership Forum: presentations on HR outsourcing, F&A
  outsourcing and shared services in Atlanta, Dallas and New York
• NOA Conferences, most recently addressing approaches to offshoring in BPO
• SBPOA Conferences including the role of, and approaches to, business
  transformation
• BMEGlobal IT Outsourcing and BPO Conference
• TPI Sourcing Leadership Exchange
• TPI Sourcing Industry Leadership.

John assists organizations in understanding the true shape of the BPO market and the success factors involved in BPO from both buy-side and supply-side perspectives.

John has over 20 years' experience in the services sector, principally in roles with strategic marketing responsibility. John previously held senior positions with suppliers and research agencies in both Europe and the U.S.

John holds a MA from Cambridge University and an MBA from Manchester Business School.